Features

As we live in the age of the consumer, simply offering qualitatively great products is not enough. Today, consumers expect good aftercare by means of customer service as well. To set yourself apart from the competition you will need to offer stellar customer service and make it available whenever and wherever the consumer wants it.

With the increased number of communication channels consumers currently have access to the demand for ways they can contact you have shifted. Where a few years back you could get away with setting up an email contact form on your website and mentioning your phone number under “contact us”, consumers now want to be able to contact you with a communication tool of THEIR choice at a time that is convenient FOR THEM. Research shows that live chat is the preferred way for most consumers to contact companies.

Outsourcechats.com is a leading live chat contact center. We service many clients from a wide range of industries. Whether you are a retailer, an IT company, a university or school, or a car dealership, we have plenty of experience under our belt to rapidly improve your customer satisfaction rates and, as a bonus, provide you with warm leads!

Do you struggle with:

• the amount of customer contact requests coming in?
• finding staff for your live chat?
• customer care employees who are not sufficiently trained to engage in efficient and lead-generating live chats with your customers?
• finding a solution for handling customer contact requests coming in in the evening, on weekends and during holidays?
• generating leads from your online customer contact?
• the quality of your current live chat service provider?

We can help you out! Contact us now for more information and a quote.